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What is Grenaro.com’s Shipping Policy?

We strive to deliver products purchased from Grenaro.com in excellent condition and in the fastest time possible. We now offer FREE SHIPPING on ALL India orders.

If the order is cancelled (before it is shipped from our warehouse), lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.

How do I check the status of my order?

You will receive the order confirmation email and sms once you place the order containing the tracking number, using which you will be able to track the order status. Please make sure you leave the correct contact details and email for us to reach out to you. If you fail to receive the order confirmation notification please write to us on customer_service@grenaro.com

How can I check if Grenaro.com delivers to my PIN Code?

You can find out if Grenaro.com delivers to your PIN Code using the courier serviceability tool available on the payment page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the products selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has been updated.

Why is the COD option not offered in my location?

Availability of COD depends on the ability of our courier partner, who is servicing to your location - to accept cash as the payment mode, at the time of delivery. Our courier partners have certain limitations on the payable cash amounts during the delivery; that depends on the destination and if your order value has exceeded its due limit.

How are orders placed on Grenaro.com delivered to me?

All orders placed on Grenaro.com are dispatched through our courier partners such as Gati, Delhivery Etc.

Does Grenaro.com deliver products outside India?

No. At this point, Grenaro.com only delivers products within India.

How can I get my order delivered faster?

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such services and your area pin-code is serviceable, you will receive the necessary communication from our end.

I have received a partial item/partial order or an Untenanted/Void packet?

Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:

1. Please do not use the item for which claim is being raised.
2. You may be required to share information’s like, short description of the case (A few questions will be asked to help us understand the scenario) and the snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users)
3. The refund for prepaid/Cash on delivery orders will be done after the investigation

You may not be liable for a refund, if he/she falls in any of the scenarios stated below:

1. Failure to provide adequate information about the case.
2. Failure to provide snapshots of the packet and box(if any)
3. If a pilferage delivery was received, pilferage claims must be made the same day.
4. You must not dispose the packaging for at least 3-4 days post-delivery. We might need to pick-up your packaging for investigation at our end.
5. You have used the item for which claim has been raised.
6. In case of a component missing from a multi-component item such as Kurta, Bed-sheets, inner wear sets etc. then only the exchange return option would be provided basis serviceability and product type.

Attention: Please check the port type of your devices carefully before checking out. If you need any further assistance, remember that you can always contact us via Live Chat, Email and WhatsApp.