Service Guarantee
We are always committed to bringing you a better online shopping experience. Customer service and product quality have always been our top priority.
Here, we make the following Service Guarantee to every customer:
- Every Email / Messenger / Whatsapp / Reviews will have a kind reply. Communication is the beginning of trust. We attach importance to each customer's opinions and suggestions, and will respond to each customer's needs one by one, rather than a simple robot reply.
- Service response within 24 hours. To protect our working partners during the COVID-19 period, our service team currently adopts the working mode of home office, so our response commitment time has been extended from the previous 4 hours to 24 hours on business day. But usually, our service response time will be much faster than this. Even if you contact us during non working hours, the staff who see the news will still reply to you at his convenience.
- Implement a friendly return and exchange policy. From production, transportation to packaging and logistics, any defects are not allowed. Even so, please allow us to make individual mistakes in thousands of orders. Because of this, we will strictly implement the friendly return and exchange policy to ensure that you can get high-quality goods and effective after-sales service.
- What you see is what you get. We reject any form of false publicity and exaggerated marketing. All discount can be effectively applied in the store. We always adhere to the principles of price transparency and due diligence to make your shopping experience more reassuring.
- Never sell users' personal information. Every customer is equally precious to us. As a responsible store and company, we attach great importance to the protection of user information. Whether in the process of offline order processing or online service, we always pay attention to the verification and protection of user information. Therefore, please understand that we may have multiple information verification processes. Everything is to protect the security of your personal information.
- Fair treatment. No matter which payment method you choose, no matter how much your order amount is. We will treat every order in an equal way. At the same time, we adopt the principle of equality to treat our employees with different nationalities, beliefs and sexual orientation.
We are well aware that we still have many deficiencies, so we welcome your valuable opinions and suggestions to us at any time.
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Grenaro.com
Customer Service Team